Unified Scanner - Post Show Reconciliation Guide - Optimized Mode Vs. Rich Mode

Last updated: September 21, 2026

Optimized Mode	Rich Mode
Optimized mode can transcribe text while the used device is offline. It uses local offline OCR models found on modern flagship phones (ex. Samsung S20 and up, and iPhone 16 and up). Only use if every single member of your event staff have modern flagship phones (Please check offline OCR compatibility and test before the event). Although the OCR happens offline, the submissions will not be fully processed until your device is back online. This is because AI transcription still happens online. You can still capture leads while offline, submissions will just need further online processing.	Rich mode transcribes text using cloud-hosted models (if the device is offline, transcription will happen when connection is established to the internet). If you’re unsure about the compatibility of your team members' devices with offline OCR, select this option.

Optimized Mode

Rich Mode

Optimized mode can transcribe text while the used device is offline. It uses local offline OCR models found on modern flagship phones (ex. Samsung S20 and up, and iPhone 16 and up).

Only use if every single member of your event staff have modern flagship phones (Please check offline OCR compatibility and test before the event).

Although the OCR happens offline, the submissions will not be fully processed until your device is back online. This is because AI transcription still happens online.

You can still capture leads while offline, submissions will just need further online processing.

Rich mode transcribes text using cloud-hosted models (if the device is offline, transcription will happen when connection is established to the internet). If you’re unsure about the compatibility of your team members' devices with offline OCR, select this option.

For more information, please refer to Lead Liaison Wiki | Lead Capture Management | Optimized and Rich Modes.