# Captello Knowledge Base


## Source Default Category


### Source Default Folder

- [How do I See my Newsletter Stats?](https://captello-knowledge-base.help.usepylon.com/articles/8635309947-how-do-i-see-my-newsletter-stats)
- [I Cannot Log in to The Mobile App.](https://captello-knowledge-base.help.usepylon.com/articles/6348130711-i-cannot-log-in-to-the-mobile-app)
- [An Event isn't appearing in Captello](https://captello-knowledge-base.help.usepylon.com/articles/7406231676-an-event-isn-t-appearing-in-captello)
- [HubSpot Logs Show INVALID_OPTION Error For a Prospect](https://captello-knowledge-base.help.usepylon.com/articles/5071795303-hubspot-logs-show-invalid-option-error-for-a-prospect)
- [Password isn't Working for Mobile App/ Not able to log into the mobile app/ Unable to log in on my phone but my username and password work on my PC.](https://captello-knowledge-base.help.usepylon.com/articles/3892944410-password-isn-t-working-for-mobile-app-not-able-to-log-into-the-mobile-app-unable-to-log-in-on-my-phone-but-my-username-and-password-work-on-my-pc)
- [Setting up Document Follow-up for Exhibitor Portals](https://captello-knowledge-base.help.usepylon.com/articles/4169242955-setting-up-document-follow-up-for-exhibitor-portals)
- [Can I Import Users to an Event (Portal)?](https://captello-knowledge-base.help.usepylon.com/articles/2382082008-can-i-import-users-to-an-event-portal)
- [How to Manually Sync/Resync Leads to Salesforce (Professional) or Microsoft Dynamics (Professional)](https://captello-knowledge-base.help.usepylon.com/articles/5677628018-how-to-manually-sync-resync-leads-to-salesforce-professional-or-microsoft-dynamics-professional)
- [I can not log into the web app (portal) as an exhibitor.](https://captello-knowledge-base.help.usepylon.com/articles/8730547167-i-can-not-log-into-the-web-app-portal-as-an-exhibitor)
- [How / Can I  filter prospects based on (specific) criteria?](https://captello-knowledge-base.help.usepylon.com/articles/5699400438-how-can-i-filter-prospects-based-on-specific-criteria)
- [Can I edit email addresses for exhibitor portals?](https://captello-knowledge-base.help.usepylon.com/articles/8820224720-can-i-edit-email-addresses-for-exhibitor-portals)
- [How Can I Get Visitor Tracking Code?](https://captello-knowledge-base.help.usepylon.com/articles/8751031685-how-can-i-get-visitor-tracking-code)
- [[Email Marketing] How do I Check if My Email Sender Domain is Verified?](https://captello-knowledge-base.help.usepylon.com/articles/1708977934-email-marketing-how-do-i-check-if-my-email-sender-domain-is-verified)
- [Connecting with Captured Leads on LinkedIn](https://captello-knowledge-base.help.usepylon.com/articles/1048833070-connecting-with-captured-leads-on-linkedin)
- [Where can I export leads after the event from my portal?](https://captello-knowledge-base.help.usepylon.com/articles/6995409024-where-can-i-export-leads-after-the-event-from-my-portal)
- [How can I Create a Bulk Action?](https://captello-knowledge-base.help.usepylon.com/articles/2233706583-how-can-i-create-a-bulk-action)
- [Do I have to sign in to open a new request?](https://captello-knowledge-base.help.usepylon.com/articles/4134207467-do-i-have-to-sign-in-to-open-a-new-request)
- [Can I See My Most Visited Pages?](https://captello-knowledge-base.help.usepylon.com/articles/8477772044-can-i-see-my-most-visited-pages)
- [Can I Invite/Create Multiple Users at Once from a Spreadsheet?](https://captello-knowledge-base.help.usepylon.com/articles/2389004843-can-i-invite-create-multiple-users-at-once-from-a-spreadsheet)
- [How Can I Invite Users to an Event (Portal)?](https://captello-knowledge-base.help.usepylon.com/articles/8388018829-how-can-i-invite-users-to-an-event-portal)
- [Can I format an export file (show or event report) to include the (comments/ questions /choices) associated with the submitted leads?](https://captello-knowledge-base.help.usepylon.com/articles/9517772703-can-i-format-an-export-file-show-or-event-report-to-include-the-comments-questions-choices-associated-with-the-submitted-leads)
- [Can I scan business cards with the mobile app?](https://captello-knowledge-base.help.usepylon.com/articles/2502336781-can-i-scan-business-cards-with-the-mobile-app)
- [How do I Change Abbreviated Country Names Before Syncing to Salesforce.com?](https://captello-knowledge-base.help.usepylon.com/articles/9270047074-how-do-i-change-abbreviated-country-names-before-syncing-to-salesforce-com)
- [Tips For Setting Up a Visitor Filter](https://captello-knowledge-base.help.usepylon.com/articles/6342783184-tips-for-setting-up-a-visitor-filter)
- [Can I Change my Email in the Portal?](https://captello-knowledge-base.help.usepylon.com/articles/6953990215-can-i-change-my-email-in-the-portal)
- [How to Create a Customized QR Code?](https://captello-knowledge-base.help.usepylon.com/articles/1549823996-how-to-create-a-customized-qr-code)
- [How to create a template and use it in a capture form?](https://captello-knowledge-base.help.usepylon.com/articles/9608273753-how-to-create-a-template-and-use-it-in-a-capture-form)
- [Where can I find the receipt for my capture portal?](https://captello-knowledge-base.help.usepylon.com/articles/1322605248-where-can-i-find-the-receipt-for-my-capture-portal)
- [How do I Edit Submissions?](https://captello-knowledge-base.help.usepylon.com/articles/9004537129-how-do-i-edit-submissions)
- [Can I Add a Condition to the Visibility of a Field?](https://captello-knowledge-base.help.usepylon.com/articles/5351013837-can-i-add-a-condition-to-the-visibility-of-a-field)

## Support FAQ's

- [How Do I Verify My Sender Domain?](https://captello-knowledge-base.help.usepylon.com/articles/4171252814-how-do-i-verify-my-sender-domain)
- [How do I report a security issue on the website?](https://captello-knowledge-base.help.usepylon.com/articles/3909854321-how-do-i-report-a-security-issue-on-the-website)
- [SFDC Campaign Filters VS SFDC Campaign Actions](https://captello-knowledge-base.help.usepylon.com/articles/6104861136-sfdc-campaign-filters-vs-sfdc-campaign-actions)
- [How long will it take to get my answer?](https://captello-knowledge-base.help.usepylon.com/articles/6787896915-how-long-will-it-take-to-get-my-answer)
- [Instructions](https://captello-knowledge-base.help.usepylon.com/articles/1629714306-instructions)
- [How to upload files/documents and use them in capture forms](https://captello-knowledge-base.help.usepylon.com/articles/9773745359-how-to-upload-files-documents-and-use-them-in-capture-forms)
- [Capturing Anonymous Data Using Capture Forms - Anonymous Surveys](https://captello-knowledge-base.help.usepylon.com/articles/7584648383-capturing-anonymous-data-using-capture-forms-anonymous-surveys)
- [Goals](https://captello-knowledge-base.help.usepylon.com/articles/3869609549-goals)
- [How to Send Gift Cards](https://captello-knowledge-base.help.usepylon.com/articles/6116955559-how-to-send-gift-cards)
- [Where can I find documentation?](https://captello-knowledge-base.help.usepylon.com/articles/9858854134-where-can-i-find-documentation)
- [Job Application](https://captello-knowledge-base.help.usepylon.com/articles/8338983466-job-application)
- [Is there a Support phone number?](https://captello-knowledge-base.help.usepylon.com/articles/4628925218-is-there-a-support-phone-number)
- [What should I give Support?](https://captello-knowledge-base.help.usepylon.com/articles/4169442528-what-should-i-give-support)
- [Where do I find the documents/files that I have?](https://captello-knowledge-base.help.usepylon.com/articles/5641069521-where-do-i-find-the-documents-files-that-i-have)

## Marketing Automation/Visitor Tracking

- [How to Create an Email Using an Email Template](https://captello-knowledge-base.help.usepylon.com/articles/5991615446-how-to-create-an-email-using-an-email-template)

### User FAQ

- [Segmentation Success: 10 Key Points You Need to Know](https://captello-knowledge-base.help.usepylon.com/articles/8903301629-segmentation-success-10-key-points-you-need-to-know)
- [If I deactivate or delete a user, will it affect the assets (forms, pages etc.) created/owned by that user?](https://captello-knowledge-base.help.usepylon.com/articles/7028869023-if-i-deactivate-or-delete-a-user-will-it-affect-the-assets-forms-pages-etc-created-owned-by-that-user)
- [Do you support Webhooks?](https://captello-knowledge-base.help.usepylon.com/articles/1241659252-do-you-support-webhooks)
- [Scanner](https://captello-knowledge-base.help.usepylon.com/articles/2157324561-scanner)
- [Capture Form Labels](https://captello-knowledge-base.help.usepylon.com/articles/9031075280-capture-form-labels)
- [How can I publish a page that I've created using Landing Page Builder?](https://captello-knowledge-base.help.usepylon.com/articles/8828636895-how-can-i-publish-a-page-that-i-ve-created-using-landing-page-builder)
- [How can I add an unsubscribe link to my marketing email?](https://captello-knowledge-base.help.usepylon.com/articles/1699469772-how-can-i-add-an-unsubscribe-link-to-my-marketing-email)
- [Why some of my tasks aren't showing up under Task Manager?](https://captello-knowledge-base.help.usepylon.com/articles/2824743601-why-some-of-my-tasks-aren-t-showing-up-under-task-manager)
- [Setting up Document Sending for Capture Forms](https://captello-knowledge-base.help.usepylon.com/articles/1254246701-setting-up-document-sending-for-capture-forms)
- [Do you integrate with other Sales & Marketing applications?](https://captello-knowledge-base.help.usepylon.com/articles/6199009080-do-you-integrate-with-other-sales-marketing-applications)
- [How Can I Use a Screen/TV to Display Captello Activations](https://captello-knowledge-base.help.usepylon.com/articles/8553273527-how-can-i-use-a-screen-tv-to-display-captello-activations)
- [How can I add personalization fields into an email?](https://captello-knowledge-base.help.usepylon.com/articles/6125339903-how-can-i-add-personalization-fields-into-an-email)
- [How can I blacklist someone from visitor tracking?](https://captello-knowledge-base.help.usepylon.com/articles/1045791926-how-can-i-blacklist-someone-from-visitor-tracking)
- [What is Automatic Web Form Tracking?](https://captello-knowledge-base.help.usepylon.com/articles/3245939082-what-is-automatic-web-form-tracking)
- [Actions On-Input](https://captello-knowledge-base.help.usepylon.com/articles/2180604882-actions-on-input)
- [How do I use Folders?](https://captello-knowledge-base.help.usepylon.com/articles/2630119414-how-do-i-use-folders)
- [How can I host a file on Lead Liaison and use it in my content?](https://captello-knowledge-base.help.usepylon.com/articles/5574391465-how-can-i-host-a-file-on-lead-liaison-and-use-it-in-my-content)
- [Images Not Displaying on Form Listing(Cover Image)  and Within the Form](https://captello-knowledge-base.help.usepylon.com/articles/6680353573-images-not-displaying-on-form-listing-cover-image-and-within-the-form)
- [The system shows my Prospect is Blocked. What does that mean?](https://captello-knowledge-base.help.usepylon.com/articles/1724419845-the-system-shows-my-prospect-is-blocked-what-does-that-mean)
- [Can I add JavaScript code into my email?](https://captello-knowledge-base.help.usepylon.com/articles/4544931314-can-i-add-javascript-code-into-my-email)
- [How to Create VCards on Excel and Google Sheets](https://captello-knowledge-base.help.usepylon.com/articles/2471718746-how-to-create-vcards-on-excel-and-google-sheets)
- [Activation Form](https://captello-knowledge-base.help.usepylon.com/articles/4122568506-activation-form)
- [Can I Send a Pre-Show Email to a List of Attendees?](https://captello-knowledge-base.help.usepylon.com/articles/7938778911-can-i-send-a-pre-show-email-to-a-list-of-attendees)
- [How to remove or relocate draft submissions?](https://captello-knowledge-base.help.usepylon.com/articles/4710819579-how-to-remove-or-relocate-draft-submissions)
- [Lead Capture Security Permissions](https://captello-knowledge-base.help.usepylon.com/articles/8613945613-lead-capture-security-permissions)
- [Setting up Background Images for Activations](https://captello-knowledge-base.help.usepylon.com/articles/2582596808-setting-up-background-images-for-activations)
- [How can I tell how long a particular Prospect has been in each stage?](https://captello-knowledge-base.help.usepylon.com/articles/6688760568-how-can-i-tell-how-long-a-particular-prospect-has-been-in-each-stage)
- [Do you have any feature to run surveys?](https://captello-knowledge-base.help.usepylon.com/articles/1926877562-do-you-have-any-feature-to-run-surveys)
- [I accidentally deleted a Prospect, Organization, or Deal. How can I restore them?](https://captello-knowledge-base.help.usepylon.com/articles/8521483566-i-accidentally-deleted-a-prospect-organization-or-deal-how-can-i-restore-them)
- [Am I Able to Create Contacts and Opportunities in Salesforce.com?](https://captello-knowledge-base.help.usepylon.com/articles/9070698074-am-i-able-to-create-contacts-and-opportunities-in-salesforce-com)
- [Can I send a thank you email to prospects that did not select documents without setting up 2 different emails?](https://captello-knowledge-base.help.usepylon.com/articles/6104548309-can-i-send-a-thank-you-email-to-prospects-that-did-not-select-documents-without-setting-up-2-different-emails)
- [Users and Invitations](https://captello-knowledge-base.help.usepylon.com/articles/1819294397-users-and-invitations)
- [Uploading and Using an Attendee List (Pre-Event Registration List) in a Capture Form](https://captello-knowledge-base.help.usepylon.com/articles/6661285397-uploading-and-using-an-attendee-list-pre-event-registration-list-in-a-capture-form)
- [Business Card Scanner](https://captello-knowledge-base.help.usepylon.com/articles/8512340412-business-card-scanner)
- [How can I use a custom font in my Emails and Web Forms?](https://captello-knowledge-base.help.usepylon.com/articles/3204224954-how-can-i-use-a-custom-font-in-my-emails-and-web-forms)
- [How can I setup a Subdomain for Landing Pages Hosted by Lead Liaison?](https://captello-knowledge-base.help.usepylon.com/articles/7415430519-how-can-i-setup-a-subdomain-for-landing-pages-hosted-by-lead-liaison)
- [How can I check progress of the email campaign that I've scheduled to send?](https://captello-knowledge-base.help.usepylon.com/articles/3534563704-how-can-i-check-progress-of-the-email-campaign-that-i-ve-scheduled-to-send)
- [Automatic Export](https://captello-knowledge-base.help.usepylon.com/articles/2070710904-automatic-export)
- [What are Spamtraps and how can I avoid them?](https://captello-knowledge-base.help.usepylon.com/articles/1151320372-what-are-spamtraps-and-how-can-i-avoid-them)
- [How can I define and manage Lifecycle Stages?](https://captello-knowledge-base.help.usepylon.com/articles/5250249926-how-can-i-define-and-manage-lifecycle-stages)
- [Is it possible to create a new Pipeline? or have multiple Pipelines?](https://captello-knowledge-base.help.usepylon.com/articles/3252081436-is-it-possible-to-create-a-new-pipeline-or-have-multiple-pipelines)
- [Does your system de-dupe prospects if an email is going out to multiple lists containing identical prospects?](https://captello-knowledge-base.help.usepylon.com/articles/5454296186-does-your-system-de-dupe-prospects-if-an-email-is-going-out-to-multiple-lists-containing-identical-prospects)
- [How can I import and add Prospects to a list?](https://captello-knowledge-base.help.usepylon.com/articles/2815734358-how-can-i-import-and-add-prospects-to-a-list)
- [Can I use an iFrame into an email?](https://captello-knowledge-base.help.usepylon.com/articles/5225167019-can-i-use-an-iframe-into-an-email)
- [How do I Delay Syncing Leads to a CRM From a Capture Form?](https://captello-knowledge-base.help.usepylon.com/articles/3289004658-how-do-i-delay-syncing-leads-to-a-crm-from-a-capture-form)
- [How to Dynamically Add Personalized Signatures to Follow-Up Emails Based on Prospect Ownership](https://captello-knowledge-base.help.usepylon.com/articles/8151969623-how-to-dynamically-add-personalized-signatures-to-follow-up-emails-based-on-prospect-ownership)
- [How can I setup Double Opt In?](https://captello-knowledge-base.help.usepylon.com/articles/3161703512-how-can-i-setup-double-opt-in)
- [Why are my Landing Page elements appearing out of order on a mobile device?](https://captello-knowledge-base.help.usepylon.com/articles/2170903361-why-are-my-landing-page-elements-appearing-out-of-order-on-a-mobile-device)

### Troubleshooting

- [My spam filter is blocking emails I send from Lead Liaison. What should I do?](https://captello-knowledge-base.help.usepylon.com/articles/3414005860-my-spam-filter-is-blocking-emails-i-send-from-lead-liaison-what-should-i-do)
- [I sent an email preview and it never showed up. What should I do?](https://captello-knowledge-base.help.usepylon.com/articles/9261133830-i-sent-an-email-preview-and-it-never-showed-up-what-should-i-do)
- [Why do I see some valid email addresses bouncing?](https://captello-knowledge-base.help.usepylon.com/articles/9635083528-why-do-i-see-some-valid-email-addresses-bouncing)
- [Why does my email look strange in Gmail/Outlook/Hotmail etc.?](https://captello-knowledge-base.help.usepylon.com/articles/1089443991-why-does-my-email-look-strange-in-gmail-outlook-hotmail-etc)
- [I copied code from my website into the WYSIWYG when creating a HTML landing page but it's all messed up, what happened?](https://captello-knowledge-base.help.usepylon.com/articles/3578084544-i-copied-code-from-my-website-into-the-wysiwyg-when-creating-a-html-landing-page-but-it-s-all-messed-up-what-happened)
- [I see a yellow error message saying my CRM connection is no longer working](https://captello-knowledge-base.help.usepylon.com/articles/7901695610-i-see-a-yellow-error-message-saying-my-crm-connection-is-no-longer-working)
- [Why is my custom field not available for mapping?](https://captello-knowledge-base.help.usepylon.com/articles/3736026857-why-is-my-custom-field-not-available-for-mapping)
- [Why is my user not receiving alerts/notifications from Lead Liaison anymore?](https://captello-knowledge-base.help.usepylon.com/articles/8033099558-why-is-my-user-not-receiving-alerts-notifications-from-lead-liaison-anymore)

### Account Management

- [How do I configure the emailed Lead Report?](https://captello-knowledge-base.help.usepylon.com/articles/6066951036-how-do-i-configure-the-emailed-lead-report)
- [How can I change my username?](https://captello-knowledge-base.help.usepylon.com/articles/2416509751-how-can-i-change-my-username)
- [I received an email telling me a social media connector is expiring. How do I re-authenticate the connector?](https://captello-knowledge-base.help.usepylon.com/articles/5317871252-i-received-an-email-telling-me-a-social-media-connector-is-expiring-how-do-i-re-authenticate-the-connector)
- [How can I control permissions/access for my users across Lead Liaison platform?](https://captello-knowledge-base.help.usepylon.com/articles/4740468263-how-can-i-control-permissions-access-for-my-users-across-lead-liaison-platform)
- [I am trying to connect a Company Page or Fan Page. Why do I need to give Lead Liaison access to my personal account first?](https://captello-knowledge-base.help.usepylon.com/articles/3101017663-i-am-trying-to-connect-a-company-page-or-fan-page-why-do-i-need-to-give-lead-liaison-access-to-my-personal-account-first)
- [How do I make sure my users only see the prospects that they own?](https://captello-knowledge-base.help.usepylon.com/articles/2159941814-how-do-i-make-sure-my-users-only-see-the-prospects-that-they-own)
- [How do I change my credit card on file?](https://captello-knowledge-base.help.usepylon.com/articles/8175046476-how-do-i-change-my-credit-card-on-file)
- [How can I reset my Lead Liaison password?](https://captello-knowledge-base.help.usepylon.com/articles/2998694528-how-can-i-reset-my-lead-liaison-password)

## Event Lead Management

- [Quick Guide: Setting Up Badge Scanning for Events](https://captello-knowledge-base.help.usepylon.com/articles/5844060658-quick-guide-setting-up-badge-scanning-for-events)
- [Syncing Captello Notes to a Contact's Timeline in HubSpot](https://captello-knowledge-base.help.usepylon.com/articles/1399139314-syncing-captello-notes-to-a-contact-s-timeline-in-hubspot)
- [Captello Quick Start Guide](https://captello-knowledge-base.help.usepylon.com/articles/9090105052-captello-quick-start-guide)
- [How to Invite Users in Bulk](https://captello-knowledge-base.help.usepylon.com/articles/1412053792-how-to-invite-users-in-bulk)
- [Captello 365](https://captello-knowledge-base.help.usepylon.com/articles/8463531657-captello-365)
- [What is an NPI and How Does the NPI Lookup Work in Captello?](https://captello-knowledge-base.help.usepylon.com/articles/2921862796-what-is-an-npi-and-how-does-the-npi-lookup-work-in-captello)
- [How to Manually Sync/Resync Leads to CRMs/Webhooks](https://captello-knowledge-base.help.usepylon.com/articles/8875866546-how-to-manually-sync-resync-leads-to-crms-webhooks)
- [Assigning Event Access to Users in Bulk](https://captello-knowledge-base.help.usepylon.com/articles/4211667870-assigning-event-access-to-users-in-bulk)
- [Does Captello integrate with WeChat?](https://captello-knowledge-base.help.usepylon.com/articles/3977806134-does-captello-integrate-with-wechat)
- [How to Set up and Use Post-Show Reconciliation With Captello](https://captello-knowledge-base.help.usepylon.com/articles/2826445939-how-to-set-up-and-use-post-show-reconciliation-with-captello)
- [Capture Form Stations](https://captello-knowledge-base.help.usepylon.com/articles/8925210668-capture-form-stations)
- [ULC Capture Forms](https://captello-knowledge-base.help.usepylon.com/articles/6773974406-ulc-capture-forms)
- [ULC AI Transformation](https://captello-knowledge-base.help.usepylon.com/articles/1433167101-ulc-ai-transformation)
- [On-Input Actions Merge Fields (inc. Use Cases)](https://captello-knowledge-base.help.usepylon.com/articles/6986728559-on-input-actions-merge-fields)

### Web App

- [What is the difference between Pure AI and Human AI transcription options?](https://captello-knowledge-base.help.usepylon.com/articles/2967013540-what-is-the-difference-between-pure-ai-and-human-ai-transcription-options)
- [How can I use the documents feature?](https://captello-knowledge-base.help.usepylon.com/articles/9989007966-how-can-i-use-the-documents-feature)
- [Creating a Prospect List](https://captello-knowledge-base.help.usepylon.com/articles/3233710928-creating-a-prospect-list)
- [Can I import submissions to a form?](https://captello-knowledge-base.help.usepylon.com/articles/3932845423-can-i-import-submissions-to-a-form)
- [Single Sign-On (SSO)](https://captello-knowledge-base.help.usepylon.com/articles/2713436404-single-sign-on-sso)
- [Customizing your event form](https://captello-knowledge-base.help.usepylon.com/articles/8301107254-customizing-your-event-form)
- [How can I download/export my leads (submissions)?](https://captello-knowledge-base.help.usepylon.com/articles/3878589028-how-can-i-download-export-my-leads-submissions)
- [How to Manually Edit Submissions](https://captello-knowledge-base.help.usepylon.com/articles/4230258070-how-to-manually-edit-submissions)
- [How to Connect Users to Switch Between Sub Accounts](https://captello-knowledge-base.help.usepylon.com/articles/1248132492-how-to-connect-users-to-switch-between-sub-accounts)
- [How to Create Custom Fields](https://captello-knowledge-base.help.usepylon.com/articles/3055530099-how-to-create-custom-fields)
- [Which event providers do you integrate with?](https://captello-knowledge-base.help.usepylon.com/articles/3883282615-which-event-providers-do-you-integrate-with)

### Mobile App

- [An Event form isn't appearing on my device.](https://captello-knowledge-base.help.usepylon.com/articles/6160725447-an-event-form-isn-t-appearing-on-my-device)
- [I am getting the error 'Couldn't fetch badge data' or 'Unable to load attendee data' on the Captello app](https://captello-knowledge-base.help.usepylon.com/articles/3127295646-i-am-getting-the-error-couldn-t-fetch-badge-data-or-unable-to-load-attendee-data-on-the-captello-app)
- [Where do I find my Authentication Code?](https://captello-knowledge-base.help.usepylon.com/articles/4755814409-where-do-i-find-my-authentication-code)
- [Using Captello While Offline](https://captello-knowledge-base.help.usepylon.com/articles/4068951555-using-captello-while-offline)
- [Troubleshooting Badge Scan Delays with Captello’s Universal Lead Capture](https://captello-knowledge-base.help.usepylon.com/articles/6574183839-troubleshooting-badge-scan-delays-with-captello-s-universal-lead-capture)
- [Where can I download Captello app for my device?](https://captello-knowledge-base.help.usepylon.com/articles/8918979776-where-can-i-download-captello-app-for-my-device)
- [Basic Troubleshooting Tips for Scanning QR Codes and Barcodes with Captello](https://captello-knowledge-base.help.usepylon.com/articles/1323596123-basic-troubleshooting-tips-for-scanning-qr-codes-and-barcodes-with-captello)
- [How can I use Captello if my event does not offer a developer kit?](https://captello-knowledge-base.help.usepylon.com/articles/1535851426-how-can-i-use-captello-if-my-event-does-not-offer-a-developer-kit)

## Sales Automation

- [I disconnected a Sales Enablement email and now I cannot view full email messages on prospect timeline. Why is that?](https://captello-knowledge-base.help.usepylon.com/articles/5197162109-i-disconnected-a-sales-enablement-email-and-now-i-cannot-view-full-email-messages-on-prospect-timeline-why-is-that)
- [Where can I download Send & Track from?](https://captello-knowledge-base.help.usepylon.com/articles/4884296343-where-can-i-download-send-track-from)
- [Why am I getting a "connect an email account to use this feature" message when trying to add attachments to an email inside a Rhythm?](https://captello-knowledge-base.help.usepylon.com/articles/5603833057-why-am-i-getting-a-connect-an-email-account-to-use-this-feature-message-when-trying-to-add-attachments-to-an-email-inside-a-rhythm)
- [I have a rhythm action scheduled for tomorrow but I want to run it today. How can I do it?](https://captello-knowledge-base.help.usepylon.com/articles/7135541518-i-have-a-rhythm-action-scheduled-for-tomorrow-but-i-want-to-run-it-today-how-can-i-do-it)
- [Is OneFocus CRM available for mobile?](https://captello-knowledge-base.help.usepylon.com/articles/1072957859-is-onefocus-crm-available-for-mobile)
- [I see an error saying "this app isn't verified" when connecting my Google account](https://captello-knowledge-base.help.usepylon.com/articles/3477305962-i-see-an-error-saying-this-app-isn-t-verified-when-connecting-my-google-account)
- [How do I sync Rhythm emails to SFDC?](https://captello-knowledge-base.help.usepylon.com/articles/3133624135-how-do-i-sync-rhythm-emails-to-sfdc)
- [What can I do about the Failed Actions in a Rhythm?](https://captello-knowledge-base.help.usepylon.com/articles/4024550995-what-can-i-do-about-the-failed-actions-in-a-rhythm)
- [How do I connect my email address?](https://captello-knowledge-base.help.usepylon.com/articles/5623838429-how-do-i-connect-my-email-address)

## Activations

- [How can I manually add points to someone's leaderboard outside an activation?](https://captello-knowledge-base.help.usepylon.com/articles/8594886527-how-can-i-manually-add-points-to-someone-s-leaderboard-outside-an-activation)
- [Running Captello Activations on Touch Screens (Requirements)](https://captello-knowledge-base.help.usepylon.com/articles/4081679381-running-captello-activations-on-touch-screens-requirements)
- [Minimum Requirements for Activations](https://captello-knowledge-base.help.usepylon.com/articles/2144994505-minimum-requirements-for-activations)
- [Media Asset Guide for Scavenger Hunts / Zones / Progress Reports](https://captello-knowledge-base.help.usepylon.com/articles/1827360939-media-asset-guide-for-scavenger-hunts-zones-progress-reports)

## Security and Accessability

- [What is the data retention policy for the stored data?](https://captello-knowledge-base.help.usepylon.com/articles/3042885260-what-is-the-data-retention-policy-for-the-stored-data)
- [Where are the servers located at?](https://captello-knowledge-base.help.usepylon.com/articles/6488407203-where-are-the-servers-located-at)
- [Accessing API for Badge Scanning: Adhering to GDPR and Data Management Policies](https://captello-knowledge-base.help.usepylon.com/articles/3655586852-accessing-api-for-badge-scanning-adhering-to-gdpr-and-data-management-policies)
- [Does Captello Work in China?](https://captello-knowledge-base.help.usepylon.com/articles/9420514628-does-captello-work-in-china)
- [How is the data stored in Captello? Is it cloud or physical servers?](https://captello-knowledge-base.help.usepylon.com/articles/1917776842-how-is-the-data-stored-in-captello-is-it-cloud-or-physical-servers)
- [What cloud storage provider do you use?](https://captello-knowledge-base.help.usepylon.com/articles/6264736070-what-cloud-storage-provider-do-you-use)
- [Is data encrypted?](https://captello-knowledge-base.help.usepylon.com/articles/6515962706-is-data-encrypted)

## Integrations

- [Swapcard: Embed Captello Surveys as Live Content](https://captello-knowledge-base.help.usepylon.com/articles/5959294239-swapcard-embed-captello-surveys-as-live-content)

## Exhibitor Portal FAQs

- [How do I export my leads?](https://captello-knowledge-base.help.usepylon.com/articles/8418391701-how-do-i-export-my-leads)
- [How do I add users to the portal?](https://captello-knowledge-base.help.usepylon.com/articles/4327416650-how-do-i-add-users-to-the-portal)
- [How do I set up the follow-up email?](https://captello-knowledge-base.help.usepylon.com/articles/1791736169-how-do-i-set-up-the-follow-up-email)
- [I can't log in to the Captello app — what do I do?](https://captello-knowledge-base.help.usepylon.com/articles/3212640249-i-can-t-log-in-to-the-captello-app-what-do-i-do)
- [How do I submit a draft submission?](https://captello-knowledge-base.help.usepylon.com/articles/1643268387-how-do-i-submit-a-draft-submission)


- [Conversation Intelligence](https://captello-knowledge-base.help.usepylon.com/articles/7785860407-conversation-intelligence)
- [Meeting Management Platform (MMP) Permissions](https://captello-knowledge-base.help.usepylon.com/articles/1532506870-meeting-management-platform-mmp-permissions)
- [Exhibitor Portal — Frequently Asked Questions](https://captello-knowledge-base.help.usepylon.com/articles/4989305530-exhibitor-portal-frequently-asked-questions)
- [Unified Scanner - Post Show Reconciliation Guide - Optimized Mode Vs. Rich Mode](https://captello-knowledge-base.help.usepylon.com/articles/7130590538-unified-scanner-post-show-reconciliation-guide-optimized-mode-vs-rich-mode)