Swapcard: Embed Captello Surveys as Live Content

Last updated: January 1, 2026

Captello Smart Surveys can be embedded as live interactions in sessions. To do that, follow the steps below:

  • [Optional, if you want the survey to prefill information] Add the URL parameters to the survey’s web-view link

  • A new third-party service in your session’s live interaction is needed. Click ‘Embed third-party service’.

  • Click ‘New one’.

  • Add a label, then add the survey’s web-view link in the website field, then

    click 'Embed'.

The survey is now added as live content in the session!